SHOP POLICY AND FAQ’s

SHIPPING

When will my order arrive?

Because our products are made to order, your order needs to be produced before it ships. Production and shipping times can vary depending on the product, destination, and shipping method selected at checkout. You'll receive tracking information by email once your order has shipped. Please note that shipping estimates are not guaranteed delivery dates, and carrier delays can occasionally occur.

Do you ship internationally?

Yes! We ship to SOME countries around the world. Available shipping destinations and rates are calculated at checkout. Some destinations may be unavailable due to shipping restrictions or carrier limitations.

Will my order arrive in one package?

Not necessarily. If your order contains multiple products, they may be produced at different facilities and arrive in separate packages.

Will I have to pay customs or import fees?

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These fees are the responsibility of the customer. Please check with your local customs office if you're unsure about potential charges.

ADDRESS CHANGES

I entered the wrong shipping address. What should I do? Please contact us as soon as possible at hello@theinkingrose.com with your order number and the correct address. Because orders can enter production quickly, we cannot guarantee that an address can be changed after an order is placed. If an order has already shipped, we're unable to change the shipping address. If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply to have it sent again.

RETURNS, REFUNDS & EXCHANGES

Do you accept returns or exchanges?

Because our products are made to order specifically for you, we do not accept returns or exchanges for incorrect size, color, change of mind, or buyer's remorse. Please review the product description and size guide carefully before placing your order.

What if my order arrives damaged or there's a printing error?

We absolutely want to make it right. If your item arrives damaged, defective, misprinted, or you received the wrong item, please contact us within 30 days of delivery at hello@theinkingrose.com. Please include: Your order number A description of the issue Clear photos of the item and the problem Depending on the situation, we'll arrange a replacement or refund.

What if my package is lost?

If your package hasn't arrived, please first check your tracking information and confirm that the shipping address on your order is correct. If your package appears to be lost in transit, contact us at hello@theinkingrose.com and we'll help you figure out the next steps.

CANCELLATIONS

Can I cancel my order?

If you need to cancel your order, contact us as soon as possible after placing it. Because our products are made to order, we may not be able to cancel an order once production has started. If production has already begun, a refund may not be possible.

DIGITAL PRODUCTS

Do you offer refunds on digital products?

Digital products are non-refundable once purchased or downloaded. Because digital products such as fonts and other design assets are delivered electronically and cannot be physically returned, all digital product sales are final. Please review the product description, included files, compatibility information, and licensing terms before purchasing. If you experience a technical problem with your download or receive an incorrect/corrupted file, please contact us at hello@theinkingrose.com and we'll be happy to help.

How will I receive my digital product?

After your purchase is successfully completed, your digital files will be automatically available for download. No physical product will be shipped.

DIGITAL PRODUCT LICENSE

Digital products such as fonts, illustrations, patterns, and other design assets are protected by copyright and remain the intellectual property of The Inking Rose. Your purchase gives you a license to use the product according to the specific license provided with that product. Purchasing a digital product does not transfer copyright or ownership of the original artwork or files to you. You may not: Resell or redistribute the original files Share or upload the files for others to download Claim the artwork or font as your own Include the original files in a product intended for redistribution For fonts and other assets, please review the individual product listing for specific licensing terms.